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Emergency Assistance

Travel Assistance Information

Travel Guard ®

Travel Guard® is a worldwide team of highly skilled doctors and medical professionals who are available by telephone 24 hours a day for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Australia.

In the event of an emergency whilst You are outside Australia, Travel Guard® is only a telephone call away anywhere in the world.

Travel Guard® is available to assist You every hour of every day as part of Your cover. We will assess Your situation and guide You through the process to solve it. 

Depending on Your specific needs, we can:

  • provide pre-trip advice such as what vaccinations are required and the local medical conditions at Your destination.
  • help You in the event of lost luggage, travel documents or credit cards by putting You in touch with the nearest embassy or other authorities
  • when medical care is needed, direct You to suitable medical facilities, monitor Your condition and treatment as well as keeping Your family and friends at home informed
  • authorise and guarantee payment of hospital and medical costs
  • decide if and when evacuation or repatriation is required and coordinate all facets
  • provide help to re-schedule travel plans when Your Trip is interrupted by an emergency

Copyright © 2020

Insurance products and services are provided by AIG Australia Limited, ABN 93 004 727 753, AFSL 381686, trading in Australia as AIG.

The AIG logo is a registered trademark. Any information on this website is general advice and has been prepared without taking into account your objectives, financial situation or needs; you need to consider the appropriateness of the advice in relation to your own needs. You should read and consider the Product Disclosure Statement (PDS) and Policy Wording in light of your personal circumstances, prior to making any decision to acquire the product. 08/00221

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